FAQ

Authenticity

How do you authenticate your pre-loved items?

We first conduct a personal inspection for any signs of counterfeit and forgery. We also partner with a third-party authenticator to certify each handbag.

The process is very involved. The material, hardware, zip head, fonts, serial number font positioning, heat stamp, handles, stitching, and button engraving are all microscope inspected and put up against
the authentic components.  

Read more about our Authenticity Pledge.

How are your products sourced?

We source authentic luxury handbags through reputable international auction houses. These auction houses pre-authenticate luxury goods and carefully vet the sellers, the buyers, and the inventory they offer.

What are the conditions of your pre-loved items?

Most bags are in good to very good condition. We use a scale of 1 - 10 to rate the condition of the bags we source. A rating of 1 is in very poor condition, while a rating of 10 is like new. We stay away from any handbags below a 6 on the condition scale.

Orders and Payments

Can you source a specific handbag for me?

We are always willing to take special requests and find the handbag of your dreams. Please contact us to give us the details of your request.

What forms of payment do you take?

We take all major credit cards, Apple Pay, Google Pay, Amazon Pay, ShopPay, and Venmo. Please contact us directly to pay through Venmo.

Do you offer payment plans?

Yes, we offer payment plans through ShopPay. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by third-party lending partners. The estimated payment amount excludes taxes and shipping.

Shop Pay Information

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR (United States and Canada), or monthly installments with no hidden or late fees (United States, Canada, and United Kingdom).

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Debit cards are accepted as a payment method for Shop Pay Installments orders in all countries. In some countries, credit cards might also be an available payment method for certain Shop Pay Installments orders.

Can I use Shop Pay Installments if I'm an international customer?

Shop Pay Installments is available only to customers who reside in the United States, Canada, or the United Kingdom that have a United States, Canadian, or United Kingdom mobile phone number, and use a payment card with a United States, Canadian, or United Kingdom billing address.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes. In the United States and Canada, $30,000 USD or CAD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes. In the United Kingdom, the order value limit is £30,000 GBP including discounts, shipping, and taxes.

Can I pay in-store with Shop Pay Installments?

Yes, we offer Shop Pay Installments at our retail locations. Come visit us in store to learn more.

Can I pre-qualify for a purchase amount before visiting the store?

No. An application for Shop Pay Installments can only begin with a live checkout. Applying in store only takes a few steps and you’ll get a real-time decision in minutes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

Shop Pay Disclosure

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners:affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumershttps://www.affirm.com/licenses."

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future.

If you have questions about a missed installment payment, then visit Affirm’s Shop Pay Installments Help Center for customers in Canada, the United States, or the United Kingdom.

What if I make a return on a purchase made through installments with Shop Pay?

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

Returns and Exchanges

Do you offer returns or exchanges?

All sales are FINAL. This allows us to keep sourcing vintage and pre-loved pieces. We do our best to ensure all pieces are fully photographed and described. Please contact us if you have any issues with your order so we can resolve it.

Shipping

Where do you ship to?

We ship to anywhere in the US.

If you’re in the Colorado Springs, CO area, we offer local delivery within a 15 mile radius. If you’re eligible for local delivery, this option is available after you enter your shipping address during checkout.

How do you ship your items?

We ship items through UPS. Your item(s) should arrive between 2-3 days of your order being confirmed and processed. All packages are tracked, insured, and require a signature upon delivery.

Please ensure your address is correct, and work with UPS for any issues while your order is being shipped. The StilStyle is not responsible for orders in transit.

Read more about our shipping policy.

How can I track my order?

Once we process your order, you will receive a confirmation email with a tracking number. You may also create a customer account and sign in to track the status of your order.

Still have a question? Send us a message.